본 report에서는, 사회적 기업 ‘Pioneer Human Services (PHS)’의 조사를 목적으로 한다. 본론에서는, PHS가 Pioneer Fellowship House 와 Pioneer Human industries의 통합으로 설립되는 배경을 알아보고, 설립부터 현재까지 성장해온 과정을 연도별로 파악한다. 그리고 PHS가 주로 다루는 사업분야인 고용창출 분야와, 사회적
The current state of the industry
1. 한때는 불황이 없는 업계로 알려졌으나 이제는 둔화된 성장을 보이는 성숙된 업계로 여겨짐
2. 매출 감소의 원인
1980년대의 불황시에는 소비자들이 새차를 구매하지도 않고 심각한 문제가 발생하기 전까지는 기존의 차들의 정비도 하지 않음
self-service
Grew 19 percent through the last 3 years ('05 ~ '07)
In 2009, the market value was around 9 billion won
Analysts expect that beauty service industry are going to grow over the 15 billion won.
Hair Design
Nail Art
Make-up
Massage
Spa
Etc
Personal:
Word of mouth
Non-personal:
Phone
Internet
Koreana Cosmetics
Amore Pacific
The Nadri
Sanggreen
Etc
Customer decide to
1. Leisure as Big Business
Changing demographics
11th largest industry profits in 2006
Annual revenues of over $100 billion
Triad—amusement, entertainment, recreation leisure activities
Entertainment content—live performances (theatre, musical concerts), interactive experiences (recreation, amusement parks, travel, gaming) and media (m
Restaurant industry
Dictionary's definition of restaurant
It is generally called to eating house. But although it serves food, it must have a form of corporation . (An encyclopedia)
Restaurant’s meaning is to serve western food (A Korean language dictionary )
Restaurant industry
Main restaurant’s profit
The keynote of restaurant (on the manager side)
(1)menu/prod
service leader. If we can get customers to associate the Zappos brand with the absolute best service, then we can expand into other product categories beyond shoes.
- Vision
Whatever you're thinking, think bigger.
Chase the vision, not the money.
Zappos decided to be the very best at delivering customer service.
- Revenue
$ 840 million (2007)
- Employees
U.S Employee 1,665
industrial complex such as Nokia Center, there are mobile phone components factories and service suppliers. They are ready to supply services and goods at all times and this system support Nokia’s manufacturing by orders. When Nokia take an order, it immediately begins manufacturing after components are delivered by the suppliers. The manufacturing process only takes 24 hours. By reducing the s
FOODSERVICE
Ecolab gives you the confidence that every aspect of your operation is protected, from front door to back dock. We are the partner you can trust to assist with food safety, guest satisfaction, employee safety, operational efficiency, as well as providing 24/7/365 support.
SERVING: FULL SERVICE RESTAURANTS, CAFETERIAS, MOVIE THEATERS, QUICKSERVICE RESTAURANTS, CONVENIENCE STORES
F
1. Introduction
Application of Internet in the service industry has already become a major trend in practice with a hot stream attention and research in academic literature. As of 2000, as much as 215 million people have access to the Internet, which is 133 million greater than in 1995 (Brynjolfsson, Erik, and Glen, 2001). Scholars suggest that the number of websites is doubling every 6 months.
PRODUCT/SERVICE
Purpose of the Product/Service
What purpose and unique/ features distinguish your product/service?
- 복사물이 필요로하는 대학생에게 무료로 복사서비스를 제공하여 수요를 쉽게 확보
- 무료 복사로 간접적인 학생들의 학업경비 지원 및 상금 제공
- 대학생층에게 가깝게 다가가는 기업의 광고 역할 수행 (